What kind of wines do you sell at Vinnatura?
We sell organic, natural and low-intervention wines. Our selection includes wines mainly from Galicia, but also from other wine regions.
What is an organic wine?
An organic wine is made from grapes grown without the use of pesticides, herbicides or synthetic fertilizers, following sustainable farming methods.
What does low-intervention wine mean?
A low-intervention wine is produced with minimal manipulation in the winery, without additives or industrial techniques, to preserve the authenticity of the wine.
What is a natural wine?
A natural wine is one that is made from organically grown grapes, without the use of chemicals in the vineyard, and vinified in the winery without the addition of additives or preservatives. The aim is to create a wine that reflects the terroir and variety in the purest way.
Do you ship all over Spain?
Yes, we ship to all of Spain, except the Canary Islands, Ceuta and Melilla. Please see our shipping policy for more details.
What is the shipping cost?
At Vinnatura we offer free shipping on all orders of 4 bottles or more.
We also have a flat rate shipping of €6.50 for mainland Spain. Orders over €120 enjoy free shipping. For the Balearic Islands, we apply a small additional charge.
You can find detailed information in our shipping policy section.
What is the estimated delivery time?
After preparing the order, the delivery time is usually between 1 and 2 business days in mainland Spain, and between 2 and 4 business days in the Balearic Islands.
What payment methods do you accept?
We accept payments via debit and credit cards, PayPal, Google Pay, Apple Pay, and Shopify's Shop Pay.
Is it safe to buy from Vinnatura?
Yes, we use Shopify as our e-commerce platform, which ensures the security of your data and transactions. We also use Shopify Payments, which is an integrated and secure payment method.
Shopify Payments Security:
- PCI DSS Compliance: Compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest security standards.
- Data Encryption: All payment data is encrypted to prevent interception.
- Fraud Prevention: Includes advanced fraud detection and tokenization, replacing sensitive information with a unique identifier.
- Secure Transactions: Transactions are processed securely and efficiently, minimizing fraud risks.
- We Don't Store Banking Details: We don't store your banking details. All payment information is handled securely through Shopify Payments.
Can I change my order after purchasing?
If you need to change your order, please contact us as soon as possible. We will do our best to accommodate your request as long as the order has not yet shipped.
Can I return an order if I am not satisfied?
Yes, we accept returns within 14 days of delivery, provided the products are in their original condition. Please see our returns policy for more information.
How can I contact customer service?
You can contact us from Monday to Thursday from 10:00 to 18:00 and on Fridays from 10:00 to 14:00. You have several options: through the chat on our website, by filling out the contact form, or by writing to us directly at our email address: hola@vinnatura.com . We are here to help you!
Do you offer any type of discount or promotion?
We periodically offer special discounts and promotions. Join our club to stay up to date with our offers. Many of our exclusive promotions are not published on the website, so joining the VinNatura club is the best way to make sure you don't miss out on any opportunities.
How can I find out more about the wines you offer?
On each product page you will find a detailed description of the wine, including tasting notes, information about the winery and the winemaking process. In addition, on the collection pages you will find more information about the wineries, varieties, regions and other relevant details.